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Genesys 8.0 SCXML Technical Reference |
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The customer view is a data repository that provides real-time and historic customer-centric data to applications through an interface that allows the application users to make important business decisions, for example, it might allow you to determine whether a customer should be offered a given service.The Customer View system has a set of RESTful APIs to access the customer view data. An orchestration application will access these APIs through the <fetch> action. The following diagram shows an example of the kind of customer view–related processing that an orchestration application would use for processing a customer's session or service.
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Genesys 8.0 SCXML Technical Reference |
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| Object Model > | |||