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Genesys 8.0 SCXML Technical Reference |
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| < Action Elements | |||
The event namespace convention is voice.xxxx.
The following are the Voice action result events:
|
Event |
Attributes |
Description |
|---|---|---|
|
voice.createcall.done |
This event indicates the success of the request and that the interaction has been created. |
|
|
requestid |
This is the ID associated with the request. |
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|
interactionid |
This is the interaction ID associated with the interaction that was created. |
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|
error.voice.createcall |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
|
|
requestid |
This is the ID associated with the request. |
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|
interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
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description |
This is a more detailed description of the error. |
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voice.hold.done |
This event indicates the success of the request and that the specified resource's device is going on hold for the call. |
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|
requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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error.voice.hold |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
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description |
This is a more detailed description of the error. |
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voice.retrieve.done |
This event indicates the success of the request and that the specified resource's device is going to be retrieved from hold for the call. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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error.voice.retrieve |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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|
requestid |
This is the ID associated with the request. |
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|
interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
|
|
description |
This is a more detailed description of the error. |
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voice.consultation.done |
This event indicates the success of the request and that the specified resource's device is going to put an existing call on hold and create a new call. |
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|
requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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error.voice.consultation |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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|
requestid |
This is the ID associated with the request. |
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|
interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
|
|
description |
This is a more detailed description of the error. |
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voice.alternate.done |
This event indicates the success of the request and that the specified resource's devices are going to alternate between calls. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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error.voice.alternate |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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|
requestid |
This is the ID associated with the request. |
|
|
interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
|
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description |
This is a more detailed description of the error. |
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voice.reconnect.done |
This event indicates the success of the request and that the specified resource's devices are going to drop the active call and retrieve the held call. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction id associated with the interaction that was created. |
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error.voice.reconnect |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
|
|
description |
This is a more detailed description of the error. |
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voice.conference.done |
This event indicates the success of the request and that the specified resource's devices are going to conference two calls. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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error.voice.conference |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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|
error |
This is the type of error that occurred:
|
|
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description |
This is a more detailed description of the error. |
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voice.transfer.done |
This event indicates the success of the request and that the specified resource's devices are going to transfer a call. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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error.voice.transfer |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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interactionid |
This is the ID associated with the interaction that might have been created in conjunction with this request, but has failed. |
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error |
This is the type of error that occurred:
|
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description |
This is a more detailed description of the error. |
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Genesys 8.0 SCXML Technical Reference |
||
| < Action Elements | |||