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Represents an open media interaction object.
Each interaction belongs to an active queue.
You can get QILInteraction objects only if you add listeners to a monitored QILQueue.
If you add a QILQueueListener to a
QILQueue object,
this listener gets QILQueueContentChangedEvent events.
Each QILQueueContentChangedEvent object contains collections
of added and removed interactions.
If you add a QILInteractionListener
to a QILQueue object, this listener gets a QILInteractionEvent
event each time an interaction is modified.
Call the QILInteractionEvent.getInteraction() method to get the associated QILInteraction.
QILQueue,
QILQueueMonitorStatus,
QILQueue.isMonitored(),
QILQueue.startMonitoring(),
QILQueue.stopMonitoring(),
QILQueue.addInteractionListener(),
QILQueue.addInteractionListener(),
QILInteractionListener,
QILInteractionEvent| Method Summary | |
java.lang.String |
getID()
Returns the interaction ID. |
java.lang.String |
getMediaType()
Returns the interaction's media type name. |
java.util.Map |
getProperties()
Returns the interaction's runtime properties. |
QILQueue |
getQueue()
Returns the queue to which the interaction belongs. |
QILInteractionStatus |
getStatus()
Returns the interaction status. |
java.lang.String |
getSubtype()
Returns the interaction's subtype name. |
java.lang.String |
getType()
Returns the interaction's type name. |
| Method Detail |
public java.lang.String getID()
public QILInteractionStatus getStatus()
public java.lang.String getType()
Use this type name to get the corresponding business attribute
value. Retrieve the BusinessAttribute which has an
INTERACTION_TYPE type.
Then, call the getValue()
method of this BusinessAttribute, as shown in the following code snippet:
BusinessAttribute interactionTypes = qilFactory.getInteractionTypes();
String interactionTypeName = qilInteraction.getType();
BusinessAttributeValue value = interactionTypes.getValue(interactionTypeName);
QILFactory.getInteractionTypes()public java.lang.String getSubtype()
Use this subtype name to get the corresponding business attribute
value. Retrieve the BusinessAttribute which has an
INTERACTION_SUBTYPE type.
Then, call the getValue()
method of this BusinessAttribute, as shown in the following code snippet:
BusinessAttribute interactionSubtypes = qilFactory.getInteractionSubtypes();
String interactionSubtypeName = qilInteraction.getSubtype();
BusinessAttributeValue value = interactionSubtypes.getValue(interactionSubtypeName);
QILFactory.getInteractionSubtypes()public java.lang.String getMediaType()
Use this media type name to get the corresponding business attribute
value. Retrieve the BusinessAttribute which has a
MEDIA_TYPE type.
Then, call the getValue()
method of this BusinessAttribute, as shown in the following code snippet:
BusinessAttribute interactionMediaTypes = qilFactory.getMediaTypes();
String interactionMediaTypeName = qilInteraction.getMediaType();
BusinessAttributeValue value = interactionMediaTypes.getValue(interactionMediaTypeName);
QILFactory.getMediaTypes()public QILQueue getQueue()
QILQueue to which the interaction belongs.public java.util.Map getProperties()
These properties are user data: for instance, the interaction's subject, the interaction's contact ID, the interaction's attached data, and so on.
Map where:String.Integer, a String, a nested Map,
or an ArrayList of Byte (representing binary user data).
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