appl_begin
[<name>=<value>[|<name>=<value>...]]
| name | The name of the parameter. This name is either the name of a Call Manager variable that is sent to the Interpreter when a session is created, INIT_URL (The initial URL), or DEFAULTS (the default page that is used). |
| value | The value of the parameter. |
appl_end asr_trace <event>:<result>
| event |
This specifies what recognition event has occured:
| ||||||
| result | This gives futher information depending on the event. For bargein, it's always "_bargein_". For "ASR_DONE" and "ASR_NOMATCH_WITH_NBEST", it will be the raw recognition results. |
This metrics entry is also logged by the CMGR and SRM. See the SRM System Reference for the details.
bridge_begin
<ANI>|<DNIS>|<parent>|<UU>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. |
| DNIS | Dialed Number Identification Service; The number dialed by the user. |
| parent | Call ID of the parent inbound call. |
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. |
bridge_end <reason>
| reason |
Disconnection reason. It can be one of:
|
bridge_initiated <board ID>:<channel ID>
| board ID | PSTN board number where incoming call is placed. For VoIP, it is always zero. |
| channel ID | PSTN channel number where incoming call is placed. For VoIP, it is always zero. |
bridge_reject
<ANI>|<DNIS>|<parent>|<UU>|<reason>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||||||||||||||||||||||||||||||||||||||
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||||||||||||||||||||||||||||||||||||||
| parent | Call ID of the parent inbound call. | ||||||||||||||||||||||||||||||||||||||||||||||
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. | ||||||||||||||||||||||||||||||||||||||||||||||
| reason |
Rejection reason. It can be one of:
|
call_appl <appl_name>
| appl_name | The arbitrary application name as specified with the content attribute of the <meta> tag. |
call_begin
<ANI>|<DNIS>|<parent>|<UU>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. |
| DNIS | Dialed Number Identification Service; The number dialed by the user. |
| parent | Call ID of the parent inbound call. |
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. |
call_end <reason>
| reason |
Disconnection reason. It can be one of:
|
call_initiated <board ID>:<channel ID>
| board ID | PSTN board number where incoming call is placed. For VoIP, it is always zero. |
| channel ID | PSTN channel number where incoming call is placed. For VoIP, it is always zero. |
call_reference <Network ID>
| Network ID | PSTN channel ID or SIP Call-ID |
call_reject
<ANI>|<DNIS>|<parent>|<UU>|<reason>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||||||||||||||||||||||||||||||||||||||||
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||||||||||||||||||||||||||||||||||||||||
| parent | Call ID of the parent inbound call. | ||||||||||||||||||||||||||||||||||||||||||||||||
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. | ||||||||||||||||||||||||||||||||||||||||||||||||
| reason |
Rejection reason. It can be one of:
|
choice_select [<DTMF_digits>]|[<PCDATA>]
[next=<target_URL>][event=<event>]
| DTMF_digits | The DTMF sequence associated with this choice. | ||||
| PCDATA | The PCDATA of the selected choice. | ||||
| target_URL |
The target URL (and possibly an anchor specifying a dialog on that page) of a page that is being transitioned to. It has the following format: [<URL>][#<dialog_ID>] Where:
| ||||
| event | The event that is being thrown. |
compile_done :<URL>
| URL | The absolute URL of the page. |
dtmf <action>:<digits>
| action |
This specifies how this input will be processed:
| ||||||
| digit | The sequence of DTMF digits received. |
dtmf_end :<reason>
| reason |
The reason DTMF collection ended. It can be one of:
|
eval_cond :{<condition>}=<result>
| condition | A Boolean ECMAScript expression. |
| result | The evaluated result of the expression ("true" or "false"). |
eval_expr
<<element>>:<attr>={<expression>}=<value>
| element | The element that has the attribute. This can be any element that has any attribute that is an expression. Examples are: "FIELD", "AUDIO", "GRAMMAR". |
| attribute | The attribute being evaluated. |
| expression | The expression that is specified with the attribute. |
| value | The evaluation result of the expression. |
eval_script <location>:[<size>][<src>]
<outcome>
| location |
Where the script resides. This can be one of:
| ||||
| size | The size in characters of the inline script. | ||||
| src | The src attribute of the <script> element. Note that this does not have to be the absolute URL. | ||||
| outcome |
Whether the execution of the script was successful or not.
|
eval_var
:<variable>[={<expression>}]=<value>
| variable | The name of the variable. |
| expression | The expression that is specified in the expr attribute. |
| value | The final value assigned to the variable. The evaluation result of the expression if an expression has been specified, or "undefined" if the variable has just been declared without an expr attribute. |
event
<event_name>:<count>[|<message>]
| event_name | The event that has been thrown. |
| count | The event count associated with this event. |
| message | The message associated with this event. |
event_handler_enter
<event_name>|<location>
| event_name | The event attribute of the <catch> element or the tag name of a <nomatch>, <noinput>, <error> or <help> element. This may or may not be the same as the name of the actual event that is caught. | ||||||
| location |
Points to the location in the document where the event handler resides. It has the following format: [<URL>][#<dialog_ID>[.<form_item_name>]] Where:
|
event_handler_exit <event_name>
| event_name | The event attribute of the <catch> element or the tag name of a <nomatch>, <noinput>, <error> or <help> element. |
exec_error
(<URL>,[<application>]):<desc>
| URL | The absolute URL of the page. |
| application | The application name specified by this page. |
| desc | Description of the problem. |
exec_warning
(<URL>,[<application>]):<desc>
| URL | The absolute URL of the page. |
| application | The application name specified by this page. |
| desc | Description of the problem. |
fetch_end <outcome>
([<origin>][<failure_reason>]):<URL>
| outcome |
The outcome of the fetch. This can be one of:
| ||||||||||
| origin |
For a successful fetch, the origin of the response. It can be one of the following:
| ||||||||||
| failure_reason | For a failed fetch, the reason of failure. This may be "timeout", "connect timeout" for https timeout, or "http-error-xxx" where xxx specifies an HTTP status code. | ||||||||||
| URL | The absolute URL of the fetch request. |
fetch_start <fetch type>:<URL>
| fetch type | The resource type of the file to fetch. It can be one of grammar, audio, script, or data. |
| URL | The absolute URL of the page that's being fetched. |
filled_enter <mode>[:<form items>]
| mode | The mode attribute of the <filled>. This can be ALL or ANY. |
| form items | The list of form items that this <filled> has been triggered for. |
filled_exit filling :[<Dialog Id>].<Form Item
Name>:<Form Item Type>:<Value>
| Dialog Id | The id attribute of the menu or form, if specified. |
| Form Item Name | The name of the form item. |
| Form Item Type | The type (tag name) of the form item that is being filled. This can be one of FIELD, TRANSFER, RECORD, SUBDIALOG or OBJECT. |
| Value | The value that is used to fill the form item. |
form_enter [:<ID>]
| ID | The ID of the form, if specified. |
form_exit <reason>[:<error>]
| reason |
How the form has been left. This can be:
| ||||
| error | The description of the error when reason is internal_error. |
form_select :<item_name>:<item_type>
| item_name | The name of the form item. This is an internally generated name if a name hasn't been specified for the item. |
| item_type | The type of the form item. This can be one of FIELD, TRANSFER, RECORD, SUBDIALOG, OBJECT, BLOCK, or INITIAL. |
goto
:[<target_URL>][#<dialog_ID>[.<form_item_name>]]
| target_URL | The absolute URL of the page being transitioned to. |
| dialog_ID | The dialog on the current page or the target page. |
| form_item_name | The form item on the current dialog. |
incall_begin
<DNIS>|<ANI>|<TRAN>|<II>|<UU>|<RDNIS>
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||
| TRAN |
The transaction identifier. The format of the transaction identifier is: <yyyy><mm><dd><tttttt><seqno> Where:
| ||||||||||
| II | The ISDN Information Digits for the call. | ||||||||||
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. | ||||||||||
| RDNIS | Redirected Dialed Number Identification Service; The number dialed by the user before being re-directed. |
incall_end <reason>
| reason |
Disconnection reason. It can be one of:
|
incall_initiated <board ID>:<channel ID>
| board ID | PSTN board number where incoming call is placed. For VoIP, it is always zero. |
| channel ID | PSTN channel number where incoming call is placed. For VoIP, it is always zero. |
incall_reject
<DNIS>|<ANI>|<TRAN>|<II>|<UU>|<RDNIS>|<reason>
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||||||
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||||||
| TRAN | The transaction identifier. The format is the same as in incall_begin. | ||||||||||||||
| II | The ISDN Information Digits for the call. | ||||||||||||||
| UU | The User-to-User information passed with the call. | ||||||||||||||
| RDNIS | Redirected Dialed Number Identification Service; The number dialed by the user before being re-directed. | ||||||||||||||
| reason |
Rejection reason. It can be one of:
|
input_end [:<phrase>]
| phrase | The interpretation of the input. If no interpretation is present, the value will be the DTMF sequence for DTMF input or the utterance for speech recognition. |
input_start [:<modes>]
| modes |
The list of input modes active for this recognition session, delimited by the "|" (pipe) character. These can be:
|
link_triggered <type>=<URL or event>
| type |
The type of action taken by the link. It can be one of:
| ||||
| URL or event | The URL that the link is going to or the name of the event thrown due to triggering the link. |
log :<data>
| data | The contents of the <log> element. |
menu_enter [<ID>]
| ID | The ID of the menu, if specified. |
mrcp_trace <event>: <session id> IP: <MRCP
server IP> Vendor: <vendor name>
| event |
This specifies the MRCP session:
| ||||
| session id | It is an string representing a RTSP session | ||||
| MRCP server IP | This is the MRCP server IP address and port number information. | ||||
| vendor name | The MRCP server vendor. |
outcall_begin
<ANI>|<DNIS>|<TRAN>|<UU>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||
| TRAN |
The transaction identifier. The format of the transaction identifier is: <yyyy><mm><dd><tttttt><seqno> Where:
| ||||||||||
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. |
outcall_end <reason>
| reason |
Disconnection reason. It can be one of:
|
outcall_initiated <board ID>:<channel
ID>
| board ID | PSTN board number where incoming call is placed. For VoIP, it is always zero. |
| channel ID | PSTN channel number where incoming call is placed. For VoIP, it is always zero. |
outcall_reject
<DNIS>|<ANI>|<TRAN>|<II>|<UU>|<RDNIS>|<reason>
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| TRAN | The transaction identifier. The format is the same as in incall_begin. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| II | The ISDN Information Digits for the call. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| UU | The User-to-User information passed with the call. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| RDNIS | Redirected Dialed Number Identification Service; The number dialed by the user before being re-directed. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| reason |
Rejection reason. It can be one of:
|
outcall_requested parse_error (<URL>,[<application>], line
<line>):<desc>
| URL | The absolute URL of the page. |
| application | The application name specified by this page. |
| line | The line number at which the problem was encountered. |
| desc | Description of the problem. |
parse_warning (<URL>,[<application>], line
<line>):<desc>
| URL | The absolute URL of the page. |
| application | The application name specified by this page. |
| line | The line number at which the problem was encountered. |
| desc | Description of the problem. |
prompt
<filename>[:<type>|<data>[;<type>|<data>...]]
| filename | The filename for the temporary "prompts file" that is used internally. | ||||||
| type |
The type of an individual prompt. This can be one of:
| ||||||
| data |
The data associated with that prompt. This can mean different things for different prompt types: For audio, it's the absolute URL of the audio file or the part after "builtin:" for built-in audio. For tts, it's the SSML text. For value_tts, it has the following format: <expression>=<value> Where:
|
prompt (NGI) prompt_end <reason>[:<input>]
| reason |
Specifies whether the prompt playback was completed or interrupted. It can be one of:
| ||||||||||
| input | The input that lead to the barge-in. This could either be a phrase in case of speech input (asrbargein result) or a sequence of DTMF digits in case of DTMF input (dtmfbargein result). |
prompt_play <type>|<data>
| type |
Specifies the type of auido being played. It can be one of:
| ||||||||||||
| data | Details of the specific audio item. This could be a url, an SSML snippet and so on. |
record_end :<outcome>[|<data>]
| outcome |
The outcome of the record operation. Can be one of:
| ||||||||||||||||||||||||
| data |
This field provides additional data. The data presented depends on the outcome of the record operation. If the outcome of the record is RECORD SUCCESS, data is of the form |<term reason>|<duration>|<audio_format>|<filename>.
If the outcome of the record is NOINPUT, there may be data present. If data is present, data is of the form MINTIME|dtmf=<dtmf>.
If the outcome of the record is MINTIME, data is of the form |<reason>. Reason can be one of:
|
record_start :<filename>
| filename | The local filename where the recording is going to be saved. |
root_appl :<URL>
| URL | The root application URL as specified in the application attribute of the <vxml> element. |
subdialog_return :<name>|<return_type>
| name | The name of the subdialog. | ||||||
| return_type |
This field provides additional data. The data presented depends on what is returned from the subdialog. If the subdialog returns a namelist, return_type is of the form namelist|[<param_name>;<param_value>;[<param_name>;<param_value>;...]]
If the subdialog returns an event, return_type is of the form event|<event_name>
|
subdialog_start
:<name>:<URL>[#<fragment>]
|param|[<param_name>;<param_value>;[<param_name>;<param_value>;...]]
| name | The name of the subdialog. |
| URL | The URL of the subdialog. |
| fragment | The fragment (dialog ID), if specified. |
| param_name | A parameter being passed to the subdialog. |
| param_value | The value of the parameter. |
submit :<target>
|namelist|[<name>;<value>;[<name>;<value>...]]
| target | The URL, dialog and form item being transitioned to. |
| name | The name of a variable that is specified in the namelist attribute. |
| value | The value of the variable. |
transfer_connected
<ANI>|<DNIS>|<parent>|<UU>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. |
| DNIS | Dialed Number Identification Service; The number dialed by the user. |
| parent | Call ID of the parent inbound call. |
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. |
transfer_end :<outcome>
| outcome |
The outcome of the transfer. The possible values are:
|
transfer_initiated <board ID>:<channel
ID>
| board ID | PSTN board number where incoming call is placed. For VoIP, it is always zero. |
| channel ID | PSTN channel number where incoming call is placed. For VoIP, it is always zero. |
For redirect type of transfer, <BOARD ID>:<CHANNEL ID> has the information of the inbound, and for transfers involving outbound call this has the information of the outbound.
transfer_result
<ANI>|<DNIS>|<UU>|<method>|<reason>
| ANI | Automatic Number Identification (if so provisioned); The number from which the user is calling. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| DNIS | Dialed Number Identification Service; The number dialed by the user. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| UU | The User-to-User information passed with the call. This is intended to be represented in IA5 format. Any non-printable data is encoded with 'percent' encoding as defined in RFC 2068. Non-printable data is presented as the hex-equivalent preceded by a percent sign. It will be set to "N/A" if it's not available. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| method |
Transfer method applied to the network. It can be one of:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| reason |
Transfer result. It can be one of:
|
transfer_start :<dest>
| dest | The transfer destination. |
wf_arrived <outcome>
([<origin>][<failure_reason>]):<URL>
| outcome |
The outcome of the fetch. This can be one of:
| ||||||||||
| origin |
For a successful fetch, the origin of the response. It can be one of the following:
| ||||||||||
| failure_reason | For a failed fetch, the reason of failure. This may be "timeout", "connect timeout" for https timeout, or "http-error-xxx" where xxx specifies an HTTP status code. | ||||||||||
| URL | The absolute URL of the fetch request. |
wf_lookup <URL>
| URL | The absolute URL of the page that's being fetched. |