Explore

The Explore page provides you with tools that help you filter massive quantities of interaction data so that you can find the data you are interested in. Filtering can be performed in one of two ways:

Important
Important.png The Browsing feature is not available in the Recording UI mode.

Regardless of which sifting process you use, the end result is a list of items that is displayed in a grid. The grid lists interactions or Events that match your search criteria and contains detailed information about each item. You can use the results in a variety of ways and for many different purposes. For example, you can listen to selected calls, save the list of results for further use, or save selected calls from the grid in an Interaction List for use in a coaching session. In addition, the SpeechMiner Media Player can help you find the important parts of calls and play them back without wasting precious time listening to every second of each call.