The Interactions Admin screen is used to perform a number of interactions- and audit-management tasks: deleting audits, reprocessing interactions, and cleaning the database of information about terms that were removed from Topics. These tasks may be necessary, for example, when Topic terms have undergone significant changes.
You can delete all the audits for a particular Topic or for all Topics.
A drop-down list of Topics appears.
Preset Views
Monitor System
Manage Call Queue
Purge System
Manage Cache
System Configuration
Manage Alerts
System Alerts
You can run event analysis again on all interactions or for specified Topics or Programs. You can also specify the date range for which you want to apply the reprocessing.
| Reprocessing of interactions is not available in Recording UI-mode or Analytics and Recording UI-mode systems. |
| Option | Description |
|---|---|
| All | Reprocess all interactions. |
| Topics | Reprocess the selected topics. |
| Programs | Reprocess the selected programs. |
For additional information about using the Multi-Select box, see Defining Search Criteria.
Preset Views
Monitor System
Manage Call Queue
Purge System
Manage Cache
System Configuration
Manage Alerts
System Alerts
If terms were deleted from Topics during the auditing and fine-tuning process, they should also be removed from the lists of terms that are tracked in reports and in the Interaction and Event grids.
Preset Views
Monitor System
Manage Call Queue
Purge System
Manage Cache
System Configuration
Manage Alerts