Once a topic is defined and saved you can always manage that topic as follows:
When a topic is designated as a Secured Topic, the system instructs the Media Player to not enable playback of this topic for SMART users who do not have permission to hear confidential topics. For example, if the topic identifies the caller's credit card details, you can use this option to hide that information from users who are not authorized to hear it.
You can view a list of all the Secured Topics in the system and change their settings as necessary. When you remove the security settings from selected topics, the topic properties are also modified.
| You can manually delete the security settings from a topic in the Topic Properties dialog box. |
The Secured Topics window opens. The window contains a list of all the Secured Topics.
The specific Topic Properties window is opened.
Introducing the Topic Interface
Create an Empty Topic
Add Topic Phrases
Defining Topic Keywords and Escapes
You can filter the display of phrases so that only phrases that include a specified text string are visible in the list.
For example, if you only want to see phrases that include the word "reduce" in any of its forms, you can limit the display of phrases that include the string "reduc." Phrases that include "reduce," "reduces," "reduced," and "reduction" will be displayed; all other phrases will be hidden from view.
| To clear the filter, click the Clear button. |
Introducing the Topic Interface
Create an Empty Topic
Add Topic Phrases
Defining Topic Keywords and Escapes
Once a topic is created you can move it to a different folder at anytime.
Introducing the Topic Interface
Create an Empty Topic
Add Topic Phrases
Defining Topic Keywords and Escapes
A topic can be assigned to one or more programs. When you delete a topic it is removed from all programs it is linked to.
A Topic Deletion message appears. The message lists the programs to which the specific topic is linked.
| You cannot delete a topic linked to a category. To delete a topic linked to a category, you must remove it from the specific category's definition. |
Introducing the Topic Interface
Create an Empty Topic
Add Topic Phrases
Defining Topic Keywords and Escapes
Programs
Categories
Once a topic is created you can always change its properties and phrases.
If the specific topic is linked to one or more programs, a Topic Edit message appears, prompting you to confirm that you want to open the topic properties.
Introducing the Topic Interface
Create an Empty Topic
Add Topic Phrases
Defining Topic Keywords and Escapes