The following is a list of the error and warning messages generated by SMART. The list includes a a summary of the possible cause and resolution for each error and warning:
The SMART apply process fails and the following error message appears:
Apply failed on all packages folders.
20130409162227046 1176 0 ** WARNING ** -11 UNKERR unknown error SWItrcConfigureFromEnvironment() couldn't open C:\Program Files
(x86)\Nuance\Recognizer\/trc.log as print stream
20130409162227271 1176 ** WARNING ** 0 SWI_SUCCESS success SWIconfigGetDefaultLanguage Default language 'en-us' autocomputed!
20130409162227289 1176 ** WARNING ** 2058 UNKERR unknown error SWIadaptSetParams Could not create archive directory, cannot
adapt models
20130409162227289 1176 ** WARNING ** 2058 UNKERR unknown error SWIadaptSetParams WARNING: Unable to set some parameters for
language en-us, acoustic adaptation disabled for this language.
20130409162227653 1176 ** ERROR => SVC AFFECT ** -10 SWI_ERROR_SYSTEM system error wopen_file Can't open file 'C:/Program
Files (x86)/Nuance/Recognizer/config/en.us/models/FirstPass/models.hmm.stats'.
20130409162227654 1176 RecognizerErrorUnwind SWI error ERROR(3) detected in classes\statistics.c:52
rec\SWIsrResource.c:1537
20130409162230091 1176 ** ERROR => SVC LOSS ** 27100 SWIREC SWIrec API SWIrecInit Unable to create SWIsr resource
warning in .\recognizer\recognizer\r_recognizer_recognizer.cpp (54) - 0 Function SWIrecRecognizerCreate returned System Error (2) in
channel SMART
This error occurs on a Server 2008 machine due to incorrect SMART permissions.
All versions
The SMART apply process fails and the following error message appears:
Apply failed on all packages folders. Unhandled Exception: System.IO.FileNotFoundException: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
The Nuance installation is corrupted.
Version 7.0 and higher.
The following error appears when you log into SMART:
You do not have permissions to update SMART configuration file. Updating the configuration file is required for the login process, please make sure that you have the right permissions to update the
configuration file.
Version 7.0 and higher.
The following message appears when you apply SMART or when the platform starts.
Delete the file manually, or wait until it is deleted at a later time.
All versions.
The following message appears when you apply SMART: 'Apply fails- Access to the path 'dictionary' is denied'.
All versions.
Applying a SMART rollback fails.
The version you are attempting to rollback to is corrupt.
All versions.
SMART fails to start and the following error message appears: Could not load the SMART configuration file.
The smart.exe.config file is missing, or corrupt.
If you are copying from another computer, replace the <connectionStrings> section from the file with the following: <connectionStrings> <add name="web_con_str" connectionString="" />
</connectionStrings>All versions.
The following message appears when logging into SMART or SMConfig: 'An error occurred executing the configuration section handler for --', or it may say 'Unable to save config to file --'.
aspnet_regiis -pa "NetFrameworkConfigurationKey" "{domain}\{user}"
All versions.
The following error appears when applying SMART: FAILED The specified network name is no longer available.
The Grammars folder is unavailable. It does not exist or the platform does not have permissions to access it.
All versions.
The following warning appears after applying SMART succeeds: Failed to delete old package (folder) 'path'.
The old package folder or zip file is in use, and as a result it is not possible to delete it.
Apply will delete the old package folder or file, if it is released.
All versions.
The following message appears or is logged when applying SMART: Licensed number of users already reached.
When applying SMART all Nuance licenses are already used by recognizers. That means a machine that has SMART opened utilized of nuance licenses, most likely by running UPlatform.
7.0 & higher versions.
The following message appears due to a Japanese nuance iteration mark limitation:
An unidentified Japanese iteration mark (
) was added to a SMART term.
SpeechMiner will only recognize a term with this iteration mark in text interactions.
The specific Japanese term (
) is not included in the following:
SpeechMiner will recognize a term with this iteration mark in audio interactions after you add the term to the Dictionary Const and wordPronunciation table.
Once the audio recognition solution is implemented, SpeechMiner will treat the same term
(that is, the term with the Japanese iteration mark) as two different terms (once for audio recognition and once for text recognition).
Add the term to the dictionary const
For example:
The term is ![]()
Once the term is added in Katakana (
) to the ja.txt file the following command should be used:
dicttest -language ja-jp -input ja.txt -output output.txt
The text in the output.txt file will be:
![]()
The pronunciation is in the third field (<Pronunciation> = bIbIta4M).
As a result, the new entry to add will be:
<entry key="
">
<definition value="bIbIta4M" />
</entry>
Add the new term and its pronunciation to the wordPronunciation table in your database
Insert into wordPronunciation values(17, N'<NewWord>','PREDEFINED','<Pronunciation>')
<NewWord> = the term in Japanese with the iteration mark.
For example:
<NewWord> = ![]()
<Pronunciation> = bIbIta4M
Insert into wordPronunciation values(
)
8.5.201 & higher versions.
The following message appears when logging into SMART and Wwindows Authentication fails: SMART Windows authentication- Login failed.
Version 8.0 and above.
While creating a phrase in SMART the following error appears: Illegal character <xyz>. Term cannot contain characters which are not supported by the language.
The user created a phrase that contains a character not supported by the Nuance language package.
Avoid this character or contact Genesys support if the character is required.
All versions.
When applying SMART, the following error message appears: There are SYSTEM locks. Would you like to unlock the following items before the apply?
SMART apply is performed from a different SMART instance and therefore a different process is running at the same time.
All versions.
SMART apply fails and the following message appears: FAILED 20130211165159184| 8956| 0||| ** WARNING **| -11| UNKERR| unknown error| SWItrcConfigureFromEnvironment() | couldn't open R:\/trc.log as print stream 2013021116524328(nerd) 8956|| PRELOAD_SESSION| MyApp| ** WARNING **| 7422| SBINET_ERROR| Unable to get file 'stat' information| swi:SBinet | File="\\itai\data\packages Could not find file '\\XXX\data\packages\utopy_AMERICA_ENGLISH_dictionary_const.xml'.
Grammer files are missing.
All versions.
SMART Apply fails and the following message appears: 'Top-level grammar ".P0_PSUT_"topic name"_"term number" is defined more than once. This is not permitted'.
Two phrases in the same topic have the same ordinal number.
All versions.