Create a Topic
You can create topics that define the type of interactions you want to find and analyze, and
subsequently focus your business on what your customers want and need.
Procedure
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Analyze your Business Needs
Gather information about the business issue you want the Topic to be about.
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Create an Empty Topic
Set the topic properties and define its attributes (such as name, description, language, etc.), according to the related business
issue.
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Define Initial Phrases and Keywords
Include as wide a range of alternative phrases as possible.
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Add Topic Phrases
Based on your research add phrases to the topic.
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Assign Keywords
In each phrase assign a keyword(s) to help identify interactions that relate to your business issue.
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Save and Assign the Topic
Once you have added phrases and marked keywords, save the topic and assign it to a program so that SpeechMiner can start using it for analysis purposes.
Related Topics
Auditing a Topic
Save and Apply Changes