Defining Topic Keywords and Escapes

Defining Keywords and Escapes optimizes SpeechMiner's searching capabilities to find information based on a particular business issue.

Before you begin

Add Topic Phrases

Procedure

  1. In the list of topic phrases, select the word that you would like to mark as a keyword.
  2. Unless two words always appear together (for example, credit card), Genesys recommends to define one keyword per phrase.

  3. Click Mark Important.
  4. The keyword turns green and is placed within pointy brackets. As shown in the following image, the keywords
    "installed" and "dispatch" are automatically marked in every topic phrase they appear in:

    Keyword example.png


What to do next

Save the Topic

Related Topics

Introducing the Topic Interface
Special Characters
Using Wildcards



Before you begin

Add Topic Phrases

Procedure

  1. Select the Keyword to which you want to add one or more Escapes.
  2. Click Escapes.
  3. The Escapes window opens.

    Escape window.png

  4. In the Escape to field, enter the word that is easily mistaken for the selected keyword.
  5. Click Add to activate the Escape for the current topic.
  6. Click the corresponding check box to change the activation setting:
  7. When a keyword has Escapes defined for it, an orange square (Escape icon.png) appears at the end of the keyword in the topic definition. If you place your mouse pointer on the keyword, a tool tip is displayed. The tool tip contains the Escapes that are defined for the specific keyword.

    Check box Description
    Active locally.png Active locally: the Escape word will only be searched for and recognized by SpeechMiner in the current topic.
    Active globally.png Active globally: the Escape word will be searched for and recognized by SpeechMiner in all topics that contain the keyword.
    Not active.png Not Active: the Escape word is not active in the current topic.
  8. Click OK when you are finished adding Escape words.
Tip
Information.png For a keyword to be associated with an Escape, at least one Escape must be active in the current topic. That is, the Escape must either be activated globally for the language or locally for the topic. Thus, if the keyword "reception" has the Escapes "protection," "deletion," and "illumination" defined for it, with "protection" activated globally, "deletion activated locally but only for a different topic," and "illumination" is defined but not active for any topic, only "protection" will appear in the pop-up.

To delete an Escape, open the Escape window as described in step #2, select the Escape and click Delete.


What to do next

Save the Topic

Related Topics

Introducing the Topic Interface
Using Wildcards