A program is essentially a list of recognition tasks (topics and non-linguistic data) that SpeechMiner is instructed to identify and analyze. You can add one or more topics to each program
| SpeechMiner always tries to identify non-linguistic interaction data, but it only tries to identify topic data in interactions processed with Speech Recognition. |
The left pane of the screen shows the specific program details.
The right pane of the SMART screen shows the list of all available topics.
To select multiple Topics, use the Ctrl or Shift keyboard keys. You can also select a topic folder to add all the topics in the specific folder. The number to the left of the green arrow indicates the amount of topics you are adding to the selected program.
| To delete a topic, select the specific topic in the specific program's Contents tab and click Delete. |
Introducing the Program Interface
Non-linguistic Task
A dependent topic indicates that the specific topic should only be searched for in an interaction after the previous topic is found. For example, in the image below, SpeechMiner will search for the Customer ID topic (the dependent topic) only after it has found the Family Members topic.
The following procedure explains how to change the program structure so that SpeechMiner searches for the Meetings topic after it has searched for the Late Accounts topic.
A thin black line is displayed to indicate the dependency between the two topics.
As shown in the following image, the Program structure changes so that the Meetings topic is dependent on the Late Accounts topic. SpeechMiner will not search for the Meetings topic if it does not find the Late Accounts topic.
| When you create a dependent topic you are automatically creating a program trigger. For more details about triggers, see Create a Program Trigger |
All dependent topics can be removed and returned to their original location in the program flowchart.
The arrow turns yellow (see image below).