Program Recognition Tasks

Program Recognition Tasks define at what point during the interaction SpeechMiner will search for the Program's Topic. In some systems, you can also specify that SpeechMiner search for a topic only when a specific speaker (caller, agent or both) took part in the interaction.

In addition, each program contains a Non-Linguistic Recognition Task that is performed on all interactions and on all parts of each interaction. Silence, busy tones, music and noise, dial tones, DTMF key presses, and ring-back tones are always detected. By default, non-verbal agitation is not sought. To search for non-verbal agitation refer to

Program Recognition Tasks are defined in two locations:


Recognition task.png


Related Topics

Create a Program Recognition Task