Defining Keywords and Escapes optimizes SpeechMiner's searching capabilities to find information based on a particular business issue.
Unless two words always appear together (for example, credit card), Genesys recommends to define one keyword per phrase.
The keyword turns green and is placed within pointy brackets.
As shown in the following image, the keywords
"installed" and "dispatch" are automatically marked in every topic phrase they appear in:

Introducing the Topic Interface
Special Characters
Using Wildcards
The Escapes window opens.
When a keyword has Escapes defined for it, an orange square (
) appears at the end of the keyword in the topic definition. If you place your mouse pointer on the keyword, a tool tip is displayed. The tool tip contains the Escapes that are defined for the specific keyword.
| For a keyword to be associated with an Escape, at least one Escape must be active in the current topic. That is, the Escape must either be activated globally for the language or locally for the topic. Thus, if the keyword "reception" has the Escapes "protection," "deletion," and "illumination" defined for it, with "protection" activated globally, "deletion activated locally but only for a different topic," and "illumination" is defined but not active for any topic, only "protection" will appear in the pop-up.
To delete an Escape, open the Escape window as described in step #2, select the Escape and click Delete. |
Introducing the Topic Interface
Using Wildcards